Guest Relations Officer - Premium Hospitality Career in Surabaya

Join Mayindo Tritunggal as a Guest Relations Officer and become the face of exceptional hospitality in Surabaya! This is your opportunity to elevate guest experiences, build lasting relationships, and contribute to a dynamic team in the heart of Jawa Timur’s thriving hospitality scene. At Mayindo Tritunggal, we pride ourselves on delivering premium service, and your role will be pivotal in ensuring every guest feels valued and well taken care of.

As a Guest Relations Officer, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable. You'll handle inquiries, resolve issues, and create personalized experiences that leave a lasting impression. This role is perfect for someone who thrives in a fast-paced environment, enjoys interacting with people, and is passionate about delivering outstanding service.

Located in the vibrant city of Surabaya, Mayindo Tritunggal offers a unique blend of professional growth and personal fulfillment. Join us and be part of a team that is committed to excellence and innovation in the hospitality industry.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Handle guest inquiries and complaints professionally, ensuring their concerns are addressed promptly and satisfactorily.
• Provide information about hotel facilities, services, and local attractions to enhance the guest's stay.
• Coordinate with housekeeping, dining, and other departments to ensure seamless service delivery.
• Maintain guest records and follow up on their feedback to improve service quality.
• Promote hotel events, promotions, and special offers to guests.
• Ensure compliance with hotel policies and procedures.
• Participate in team meetings and training sessions to continuously improve service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a guest relations or hospitality role.
• Proven track record of delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and in a fast-paced environment.
• Fluency in both English and Indonesian languages.
• Basic computer skills, including proficiency in Microsoft Office and guest management software like Cezanne or Opera.
• Ability to stand for long periods and walk extensively.
• Valid ID and the ability to work legally in Indonesia.

🛠️ Keahlian

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